Responsible for mortgage loan administration (servicing) duties including, but not limited to: responding to customer inquiries; resolving customer-related issues; ensuring real estate taxes, property insurance, and mortgage insurance are paid current and maintained in accordance with investor guidelines; preparation of lien releases per state law; mortgage payments and payoffs; balloon renewals; performing loan modifications, and periodic ARM changes.
KEY RESPONSIBILITIES
Position Specific Responsibilities
- Responsible for resolving customer-related issues with a favorable outcome.
- Performs mortgage loan administration duties including: answering incoming customer phone calls, responding to customer inquiries, balloon renewal management, processing mortgage payments and payoffs, preparing mortgage payoff statements, mortgage satisfactions and amendments, and recording mortgage documents.
- Assists internal business partners with mortgage related inquiries.
- Responsible for real estate tax administration, including annual disbursements, annual escrow analysis, delinquent tax searches and maintenance of EDO data.
- Responsible for Hazard and flood insurance monitoring, including payment of premiums and management of force-placed insurance coverage.
- Responsible for PMI administration including certificate maintenance, payment of premiums and management of borrower requested cancellations and automatic terminations per the Home-Owner's Protection Act.
- Responsible for FIS system maintenance of loan payments made via ACH.
- Performs daily review and processing of various loan level reports to ensure unapplied funds and non-post items are credited to the loans timely and accurately.
- Prepares partial release documentation and analysis for management review and approval.
- Research outstanding items on various loan GL's and DDA's and clear within appropriate timeframes.
- Assists with administration of new construction loans as needed (i.e., auditing closed loan files, funding/draws, escrow repair accounts, conversions, interest rate modifications, ordering appraisals, preparation of documents, communicating with customers on status of construction process).
- Identify potential prospects for customer convenience opportunities (i.e., APO, EDO).
Job Requirements
- Ability to handle multiple tasks, while meeting deadlines and maintaining quality levels. Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic, fast-paced environment.
- Ability to consistently demonstrate high quality decision making, keen problem solving and analytical skills. Requires strong attention to detail and a high level of accuracy.
- Possesses a positive telephone presence ensuring a pleasant client interaction.
- Possesses strong written and oral communication skills.
- Knowledge of Freddie Mac and/or Fannie Mae servicing guidelines preferred.
- Strong working knowledge of the loan servicing platforms preferred.
- Strong PC skills required including working knowledge of Microsoft Office Word and Excel.
- Minimum High School Diploma or equivalent. Advanced education/certification preferred.
- Mortgage Industry experience preferred.