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PrintPart Time Customer Service
| Company: | Scion Dental Inc. Company Profile | Current Opportunities (5) |
| Job Location(s): | Mequon |
| Employment Term: | Regular |
| Employment Type | Part Time |
| Start Date: | 07/22/10 |
| Starting Salary Range: | $10-14/hour |
| Required Education: | High School or Equivalent |
| Required Experience: | 1 to 3 years |
| Related Categories: | Customer Service - Call Center, Insurance - Claims |
Position Description
Scion Dental is currently looking for individuals who are interested in working part time day hours. If you are interested in working a fast -paced, dynamic environment where you can make a difference, apply now! Job responsibilities will focus on providing top notch customer service in a call center environment. Job responsibilities will include but are not limited to:
- Service Dental Providers by answering remittance, payment, claims, and eligibility questions. Which includes:
- Reps having a complete understanding of reimbursement methodology, contract terminology and client business rules.
- Reviewing and assisting with resolving appeals and grievances within 5-business day of receipt.
- Review and assist with resolve claims adjustments, resubmits within 10 business day of receipt
- Provide information regarding eligibility and benefits to Members.
- Contribute to team effort by timely identification of problems, participates in resolution of problem and always communicate effectively to health plans.
Knowledge/Experience Requirements:
High school diploma/GED
1-3 years of job related experience.
Specific Job requirements:
Knowledge of general computer software. (Excel, MS Word, and Access a Plus)
Previous call center experience or related experience is required.
Ability to work overtime as needed
Strong data entry/typing skills
Excellent attention to detail.
Bilingual in Spanish a plus!
Physical Demands:
Use a PC, computer and/or telephone over five hours a day
Ability to communicate in an active office environment
Ability to operate all required job related equipment
Ability to sit for 75% or more during an 8 hour workday
Occasional long, irregular hours
Scion shall, in all solicitations or advertisements for employees placed by or on behalf of Scion, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age (except as provided by law), marital status, political affiliation, or handicap, except where it relates to bona fide occupational qualification.
- Service Dental Providers by answering remittance, payment, claims, and eligibility questions. Which includes:
- Reps having a complete understanding of reimbursement methodology, contract terminology and client business rules.
- Reviewing and assisting with resolving appeals and grievances within 5-business day of receipt.
- Review and assist with resolve claims adjustments, resubmits within 10 business day of receipt
- Provide information regarding eligibility and benefits to Members.
- Contribute to team effort by timely identification of problems, participates in resolution of problem and always communicate effectively to health plans.
Knowledge/Experience Requirements:
High school diploma/GED
1-3 years of job related experience.
Specific Job requirements:
Knowledge of general computer software. (Excel, MS Word, and Access a Plus)
Previous call center experience or related experience is required.
Ability to work overtime as needed
Strong data entry/typing skills
Excellent attention to detail.
Bilingual in Spanish a plus!
Physical Demands:
Use a PC, computer and/or telephone over five hours a day
Ability to communicate in an active office environment
Ability to operate all required job related equipment
Ability to sit for 75% or more during an 8 hour workday
Occasional long, irregular hours
Scion shall, in all solicitations or advertisements for employees placed by or on behalf of Scion, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age (except as provided by law), marital status, political affiliation, or handicap, except where it relates to bona fide occupational qualification.
